Patient Intake & Triage. A production blueprint.
An 8-week patient intake & triage agent on Google's Gemini Enterprise Agent Platform. Multi-modal intake, eligibility, triage routing. ADK, Memory Bank, Agent Registry, Model Armor, MedLM.
The outcome.
- What it does
Cuts new-patient onboarding from days to hours.
Multi-modal intake (chief complaint, history, vitals from a portal) plus eligibility lookup plus triage routing. Borderline cases land with a clinician with the chart pre-summarized.
- Who it serves
Provider operations, the CMO, the patient.
The CMO gets a defensible workflow that routes care faster. The patient gets a single intake flow.
- Business KPI
Time-to-first-clinical-touch and intake throughput.
Time-to-first-clinical-touch drops from days to hours on the clean cases. Intake throughput lifts without adding headcount.
Components used.
HIPAA-eligible Google Cloud services only for PHI persistence: Cloud SQL, AlloyDB, Cloud Storage. Memory Bank holds non-PHI session context only.
ADK Python v1.32
Agent Development Kit. The agent ships as ADK code your team owns and deploys.
Model Armor
PHI redaction enforced at the gateway between data plane and any model call.
Agent Registry
Versioned audit trail of every decision, every hand-off, every reviewer action.
Cloud SQL · AlloyDB
HIPAA-eligible relational stores under your BAA. Region-pinned at deploy.
Cloud Storage
HIPAA-eligible object store for documents and attachments. CMEK-encrypted.
Memory Bank
Non-PHI session context only. PHI does not persist in Memory Bank.
IAM & Workload Identity
Per-agent service accounts. Scoped to the providers and stores the blueprint actually touches.
BigQuery
Audit retention exported under retention policy your compliance team controls.
Persona.
The CMO and clinical leadership care about patient safety and clinician trust first, throughput second. Every recommendation is review-first; the clinician signs.
The operations leader cares about cycle time and exception ratios. The blueprint routes the clean cases automatically and queues the borderline cases with the rationale pre-drafted.
The CIO cares about risk posture and architectural ownership. Deployment runs in your tenancy, on HIPAA-eligible Google Cloud services, under your BAA. You own the code, the data planes, and the audit.
Timeline. 8 weeks.
The 6-week pilot methodology, extended to 8 weeks for the additional compliance review and integration depth.
Talk to the healthcare practice.
Two business days to a named SE on the call. We sign a BAA before any engagement that touches PHI.